Privacy Policy

1. Who we are

AxleOS is a trucking operations and freight visibility platform operated by Oziel Holdings LLC. AxleOS is a dba of Oziel Holdings LLC. In this policy, "AxleOS", "we", "us" and "our" refer to that company.

This policy explains what information the platform collects, why we collect it, who we share it with, how long we keep it, and how you can access or delete it. Questions can be sent to admin@ozielholdings.com.

Effective date: September 4, 2026.

2. Information we collect

We collect only what the platform needs to run freight operations for your company.

• Account and profile information: name, email address, phone number, job role, company assignment, and authentication credentials handled by our authentication provider. We do not store your password.
• Company and fleet records: company name, operating authority details, trucks, trailers, drivers, investor participation terms and internal notes entered by your team.
• Load and trip data: pickup and delivery addresses, appointment times, stop sequences, rates, status events, and trip timestamps.
• Location data: GPS positions reported by connected telematics or ELD providers, and, when a driver explicitly allows it, device location during an active trip. Location is used for dispatch visibility and trip records and is not tracked outside of work activity.
• Documents: rate confirmations, bills of lading, proofs of delivery, fuel and repair receipts, invoices, settlement statements and other files uploaded by users or received through a connected mailbox, including the text and images inside them.
• Hours-of-service and compliance records: duty status events, inspections and correction requests, where the company uses those features.
• Support and messaging content: messages you send to your dispatcher, manager, accounting team or our support channels.
• Usage and technical data: log records, IP address, browser and device type, pages viewed, and error diagnostics used to keep the service secure and working.

3. Google user data

Connecting a Google account is optional. Nothing in this section applies unless a user chooses to connect their own Google mailbox to AxleOS.

4. Limited Use disclosure

AxleOS's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically: Google user data is used only to provide and improve the user-facing features described above; it is never sold or transferred to third parties except as necessary to provide those features, to comply with applicable law, or as part of a merger or acquisition; it is never used for advertising of any kind; it is never used to develop, improve or train generalized artificial intelligence or machine learning models; and no human reads it except with your explicit consent, to resolve a specific support issue you raise, for security purposes such as investigating abuse, or where required by law.

5. Microsoft and Outlook mailbox connections

Where a user connects a Microsoft 365 or Outlook mailbox, AxleOS requests read-only mail access (Mail.Read) together with basic profile information (openid, profile, email, User.Read, offline_access) through Microsoft Graph.

The commitments in sections 3 and 4 apply identically to Microsoft mailbox data: read-only access, freight-document purposes only, no advertising use, no model training, and disconnection available at any time from Integrations in AxleOS or from your Microsoft account app permissions.

6. How we use information

• Operating loads: dispatching, assignment offers, trip tracking, route planning and delivery confirmation.
• Document processing: identifying, extracting and filing freight paperwork, and flagging missing documents.
• Billing and settlement: creating invoices, factoring submissions, driver pay and settlement statements.
• Investor reporting: producing statements, distributions and truck-level performance reporting for participating investors.
• Support and communication: answering questions and routing messages to the right department.
• Security, fraud prevention, auditing and legal recordkeeping.
• Service improvement: aggregated, non-identifying usage analysis. Connected mailbox content is excluded from this use.

7. Automated and AI processing

AxleOS uses automated document understanding to read uploaded and emailed paperwork. Document text and images are transmitted to our AI processing provider solely to return the extracted fields for that document.

This content is not used to train generalized AI or machine learning models, and results are always reviewable and correctable by your team before they affect billing or reporting.

8. How we share information

We do not sell personal information. We share it only with service providers who help operate the platform, and only to the extent needed for their function:

• Hosting and application delivery.
• Database, authentication and file storage.
• AI document extraction.
• Mapping, geocoding and route planning providers.
• Telematics and ELD providers your company connects.
• Load board providers your company connects.
• Fuel card and accounting providers your company connects.
• Transactional email delivery.
• We may also disclose information where required by law, subpoena or regulator, to protect the rights and safety of users, or in connection with a merger, acquisition or sale of assets, in which case this policy continues to apply.

9. Storage, security and retention

• Documents are stored in private storage buckets that are not publicly accessible.
• Data is separated by company, and access within a company is restricted by role and account assignment; investors see only trucks assigned to them, and drivers see only their own trips and records.
• Access tokens for connected mailboxes and integrations are encrypted at rest.
• Access to production records is limited, logged and audited.
• Operating and financial records are retained for as long as your account is active and afterwards for the period required for tax, insurance and legal recordkeeping. Mailbox access tokens are deleted immediately on disconnection. Technical logs are kept for a limited diagnostic period and then discarded.

10. Your rights and choices

• Access and correction: most of your information is visible and editable inside the platform; your company administrator can help with the rest.
• Export: you can export loads, documents, statements and reports from within the platform.
• Disconnect an integration: Integrations → the connected provider → disconnect. This stops further data collection from that provider at once.
• Deletion: email admin@ozielholdings.com from your account address to request deletion of your account and associated personal information. We will confirm your identity and respond within 30 days, retaining only what the law requires us to keep.
• Depending on where you live, you may also have the right to object to or restrict certain processing, or to lodge a complaint with your local data protection authority.

11. Children

AxleOS is a business platform and is not directed to children. We do not knowingly collect information from anyone under 16. If we learn we have, we delete it.

12. International transfers

The platform is operated from the United States. If you use AxleOS from outside the United States, your information is processed in the United States under this policy and appropriate safeguards for any transfer.

13. Changes to this policy

We may update this policy as the platform changes. When we do, we update the effective date above, and we notify account holders of material changes by email or in-app notice before the change takes effect.

14. Contact us

Oziel Holdings LLC (dba AxleOS) — admin@ozielholdings.com. Write to us with any privacy question, access request or deletion request and we will respond within 30 days.